- (905) 268-3177
- Unit 109 1055 Canadian Place
Introduction
Destiny Dental (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our dental clinic, interact with our website, or use our services.
We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable healthcare privacy standards.
Information We Collect
Personal Information: Information you voluntarily provide when contacting us, completing forms, or booking appointments, including:
Name
Email address
Phone number
Mailing address
Health Information: Information necessary to provide dental care, such as:
Medical and dental history
Treatment records
X-rays and diagnostic information
Insurance details related to treatment coverage
Payment Information: Information required to process payments and billing, including:
Billing address
Payment method details
Insurance billing information
Website Usage Information: When you visit our website, we may automatically collect:
IP address
Browser type and device information
Pages visited and time spent on the website
Cookies and analytics data used to improve website performance
How We Use Your Information
We use collected information to:
Schedule appointments and send reminders or updates
Communicate regarding treatment plans, services, or clinic updates
Process payments and insurance claims
Improve our website functionality and patient experience
Maintain accurate patient records
Comply with legal, regulatory, and professional obligations
Respond to inquiries and provide customer suppor
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information.
We may share information only when necessary with trusted third parties, including:
Dental laboratories and healthcare partners involved in treatment
Insurance providers for claims processing
Secure payment processors
Technology and website service providers assisting with clinic operations
All third parties are required to maintain confidentiality and protect your information in accordance with privacy laws.
We may also disclose information where required by law or regulatory authorities.
Data Security
We implement appropriate administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.
Your Privacy Rights
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent for certain communications where permitted by law
Request deletion of personal information, subject to legal and professional record-retention requirements
Opt out of marketing or promotional communications at any time
Requests may be made by contacting our office.
